Replacement Request Form

Automated validation & instant replacement

1. Store 2. OS 3. Order 4. Key 5. Image

Where did you purchase your key?

Select the store below to begin.

Keyslo.com

Digital License Store

Sayprint.in

Official Retail Partner

1. Store 2. OS 3. Order 4. Key 5. Image

Select your Operating System

Note: This tool is strictly for PRO and HOME versions only.

Windows 10/11 Pro

Windows 10/11 Home

1. Store 2. OS 3. Order 4. Key 5. Image

🔍 Locate Your Order ID

You can find your Order ID in the confirmation email sent to you after purchase.
Verifying Order Data with Store API...
1. Store 2. OS 3. Order 4. Key 5. Image

🔑 Enter the Disputed Key

Please enter the specific product key that is giving you the error.
Checking database...
1. Store 2. OS 3. Order 4. Key 5. Image

📸 Screenshot Diagnostic Guide

How to take a full screenshot
Print Screen Key

Press the Print Screen (PrtScn) key on your keyboard to capture your entire screen. Paste (Ctrl+V) it into Paint and save it.

✅ SUPPORTED: Correct Image Upload
Correct format

Must show: 1. Windows Edition (Top), 2. 'Already Used' Error (Red), 3. Last 5 digits of key (Bottom).

❌ UNSUPPORTED ERRORS & IMAGES (Scroll to view):

Image Blocked by Popup
Popup blocking view

Solution: Close the blue screen popup. Take a full Print Screen of the actual activation settings page behind it.

"Connect to the internet" (Error 1)
Internet Error

Solution: Mostly seen on pirated PCs. Download a genuine version of Windows from Microsoft, install it, and use the key.

"Connect to the internet" (Error 2)
Internet Error Alt

Solution: Sign of an unofficial version. Download a genuine version of Windows, install, and activate.

"Product Key is not valid"
Invalid Key

Solution: Sign of a blocked key. Please take a full screenshot and contact us via the Contact Us page with your Order ID.

"Can't activate Windows right now"
Can't activate error

Solution: Key configuration issue. Download a genuine version of Windows, install it, and use the key.

Uploading and scanning image with AI. Please wait...

Result